Every piece we frame at PDR Custom Framing is made to order for you, from materials chosen and cut for your artwork. This page explains how deposits, payment, changes and pickup work, so there are no surprises. We’ll also go over it with you at the counter when you place your order.
Deposit
A 50% deposit is required to place a custom framing order.
We order the materials for your project within 24 hours of receiving your deposit. If you cancel before those materials are ordered, your deposit will be refunded. Once the materials have been ordered, the deposit is non-refundable, because those materials are purchased and cut specifically for your piece.
Custom work is final
Because each frame is built to your chosen size, moulding, matting and glass, completed custom framing orders cannot be returned or refunded.
Changes to your order
If you’d like to change something about your order, contact us as soon as possible. We’ll do our best to accommodate changes, but once materials have been ordered or cut, changes may add to the cost of your project.
Completion and final payment
When your piece is finished, we’ll contact you to let you know it’s ready and send your final invoice. The remaining balance must be paid before pickup.
Pickup
Please pick up your order within 30 days of being notified that it’s ready. If you need more time, just let us know. If we haven’t heard from you, we’ll follow up by phone and email.
Inspecting your piece
Please look over your piece when you pick it up. If you notice a problem with our workmanship, let us know at pickup or as soon as possible afterward, and we’ll work with you to make it right.
Caring for your artwork
We take reasonable care with every item left in our shop. If your piece is especially valuable, fragile or irreplaceable, please tell us when you drop it off so we can take any extra precautions.
Questions
Have a question about your order? We’re happy to help:
- pdrcustomframing.com/contact
- hello@pdrcustomframing.com
- 606 Lancaster St W, Kitchener, ON N2K 1M3